Refund & Cancellation

1. General Policy

At VoidPixsel, we strive to deliver exceptional digital infrastructure and services. Given the nature of digital services, consulting, and custom software development, we invest considerable time, effort, and resources from the moment a project begins. Therefore, our refund and cancellation policies are structured to protect both the client's interests and VoidPixsel's allocated resources.

By engaging VoidPixsel, you acknowledge and agree to the following refund and cancellation terms.

2. Project Phases & Refunds

Project Deposit

An upfront project deposit is required to secure project scheduling, allocate team resources, and commence initial research. Once paid, this deposit is non-refundable, as it immediately covers the administrative and opportunity costs of onboarding.

Discovery Phase

The discovery, research, and planning phase involves extensive consultation and strategy development. Once this phase has commenced, any payments allocated to it become non-refundable.

Design Phase

During the UI/UX design phase, we work closely with clients to finalize the visual direction. Once designs, wireframes, or prototypes are formally approved by the client, the design phase fee is strictly non-refundable.

Development Phase

Development is billed based on milestones or sprint completions. Once a milestone is delivered and completed according to the agreed-upon scope, the payment for that milestone is non-refundable.

3. Custom Development & Products

Custom Software & Applications

Custom websites, CRM systems, web applications, and AI automation solutions cannot generally be refunded once active development has begun. The resources deployed for coding, database architecture, and integration cannot be recovered or resold.

Digital Products

Any standalone digital products, templates, or downloadable assets purchased from VoidPixsel are strictly non-refundable after delivery or download.

Consultation Services

Paid strategy sessions, audits, and digital consulting services are non-refundable once the consultation has been completed. If you need to reschedule, we require at least 24 hours' notice.

4. Client Delays & Inactivity

Project momentum is critical to successful delivery. If a project is delayed for an extended period (typically exceeding 30 days) due to a lack of feedback, missing content, or unresponsiveness from the client, VoidPixsel reserves the right to pause or terminate the project.

In the event of termination due to client inactivity, no refunds will be issued for work completed or deposits paid, and VoidPixsel may require a remobilization fee to restart the project.

5. Cancellation Terms

Cancellation by Client

Clients may request project cancellation at any time via written notice. Upon cancellation, all payments for completed work, approved milestones, and non-refundable deposits remain payable. If the total hours worked exceed the payments made to date, the client will be invoiced for the outstanding balance.

Cancellation by VoidPixsel

VoidPixsel reserves the right to cancel a project if the client breaches the Terms and Conditions, engages in abusive behavior, or fundamentally changes the project scope beyond reasonable accommodation. In such rare instances, any unused advance payments may be refunded after deducting the cost of all completed work and administrative fees.

6. Maintenance Plans (Optional)

For clients enrolled in optional SEO, hosting, or website maintenance plans:

• Plans are billed on a recurring basis (monthly or annually).
• Unless a separate long-term agreement is signed, there is no long-term lock-in.
• You may cancel your maintenance plan at any time before the next billing cycle. Cancellations will take effect at the end of the current paid period.
• No pro-rated refunds are provided for mid-cycle cancellations.

7. Exceptions

VoidPixsel is committed to client satisfaction. In highly exceptional circumstances, VoidPixsel may offer goodwill refunds, service credits, or alternative resolutions solely at its own discretion. Any such exception does not constitute a waiver of this policy for future engagements.

8. Contact Information

If you have any questions regarding billing, cancellations, or this policy, please contact our support team:

• Email: hello@voidpixsel.in
• Phone: +91 78880 21182